The following contains information to assist Chelsea fans attending our UEFA Conference League game in Kazakhstan, including details of where to collect tickets that have been purchased for the match...
Match details
Fixture: Astana vs Chelsea - UEFA Conference League - league phase
Date: Thursday 12 December 2024
Kick-off: 20:30 local time
General admission: 18:30 local time
Note: This match is being played in the city of Almaty rather than Astana
Venue: Almaty Ortalyk (Almaty Central) Stadium
Address: Satpaev St 29/3
Almaty 050000
Kazakhstan
Travel to Kazakhstan
Passport: A valid passport is required for travel to Kazakhstan
Currency: Kazakhstani Tenge
Time zone: Equivalent to UK time plus five hours.
Travel to Almaty city centre from airport
Supporters can take:
Bus no. 92 – journey approximately 45 minutes.
Taxi – approximately 35 minutes.
Ticket collection point
TCP location: Adagio Restaurant
Address: Abylain Khana, 53, Almaty
Opening times: 12:00-19:30 - matchday only
Ticket collection point phone number: +44 7515 797 084
Collection procedure
In order to collect the ticket, each individual supporter will be required to bring with them in person their collection voucher and their valid passport. Please note, copies of the passport will NOT be accepted and each supporter will need to visit the collection point in person. Tickets are not transferrable and cannot be collected on behalf of other supporters.
Travel to the stadium
The stadium is centrally located within the city so walking or taxis from there are the best option.
Entering the stadium
Due to the number of checks that are carried out, the time taken to enter stadiums is generally increasing so we recommended that supporters make their way to the stadium in good time. Late arrivers will inevitably be required to queue and there is no guarantee that they will see the start of the match.
Entry will consist of:
Visual ticket check
Search
Scanned ticket check
ID is not required. We advise that you leave your passport in a safe place rather than bringing it to the stadium. The police have advised that any supporter who is intoxicated may be prevented from entering the stadium.
Away supporter seating
Chelsea supporters will be located in the north-west corner of the stadium in sectors 26 and 27.
It is an offence to enter the stadium while intoxicated.
Prohibited items
The following items are prohibited:
Weapons, dangerous objects
Helmets
Umbrellas
Drugs
Alcohol
Laser pointers
Megaphones
Fireworks/flares/pyrotechnics
Gas canisters or spray cans
Corrosive, highly flammable or harmful solids, liquids or gases
Bottles, cups, jugs, cans or any other container made of fragile, splintering or particularly hard material
Bulky items such as stairs, stools/chairs, boxes or luggage
Noisemakers/vuvuzelas/whistles/instruments
Flag or banner poles longer than 2m and whose diameter is greater than 3cm
Flags or banners larger than 1.5m x 2m
Professional cameras and video equipment
Animals
Flags and banners
No flags or banners larger than 1.5m x 2m will be allowed in.
Please note: Flags and banners will also be inspected by Chelsea FC stewards. Any banners that display symbols, images or wording that are not in keeping with the values and standards of Chelsea FC or that are deemed to be inflammatory in nature will not be allowed to enter the stadium.
Bags
Maximum bag size: 30cm x 20cm x 10cm (A4). All bags within this size will be searched.
No bags larger than this will be permitted into the stadium.
There is no bag deposit facility at the stadium so please do not bring any bag larger than A4.
Smoking
Smoking, including vapes/electronic cigarettes is prohibited.
Alcohol
No alcohol will be served in the stadium.
Refreshments
Refreshments will be available at the stadium.
Payment can be made using cash (Tenge) or card.
Stadium exit
There may be a hold back of Chelsea supporters in the stadium after the match. This may be extended dependent on circumstances. During this time supporters will still have access to toilet facilities and refreshments.
If supporters wish to leave before the end of the match, a decision will be made on the night by the police.
Ejections
Supporters who are ejected may be subject to arrest.
Police
Please follow the advice and instructions of the police at all times.
Fan behaviour
Chelsea supporters are asked to cooperate with the authorities, especially in relation to the entry procedures. Anti-social, noisy behaviour fuelled by excessive drinking may result in admission to the stadium being refused.
Chelsea is a club that actively celebrates our diversity. As supporters, we ask that you share our vision of a club and a game free from discrimination that is open to all.
While the players and staff appreciate passionate and vocal support at our matches, there have been instances where supporters have used unacceptable, offensive and discriminatory language. This will not be tolerated. Please be respectful to our hosts and the local community by not using language or actions which may inflame local and current regional sensitivities. This includes any sectarian chanting, slogans or banners.
Racism, homophobia, sexism, antisemitism, sectarianism or any language or actions viewed as discriminatory will result in the strongest possible actions which may include banning, arrest and prosecution.
This includes on public transport and in other public venues before and after the game.
Fans can report such behaviour to club stewards or by contacting the below reporting hotline.
You can call 020 7386 3355
If you hear it, report it.
Assistance and advice
Chelsea supporter assistance phone number for European away games: +44 7525 591 426
Local emergency numbers:
Police 102
Ambulance 103
Note: Operators may not speak English.
British Embassy Astana
62 Kosmonavtov Str.
Renco Building, 6 Floor
Astana
010000
Kazakhstan
Public access to embassies, high commissions and consulates is by appointment only. Click for online assistance
Lost Passports
If you lose your passport, you must apply online for an Emergency Travel Document (ETD)
Please note that this document can take up to 48 hours, so be prepared to remain in Kazakhstan until it is available for you to use.
Matchday information WhatsApp channel
Fresh for 2024/25, the Chelsea FC Matchday Information WhatsApp channel is a source of info specifically targeted towards fans who attend matches. The content on this one-way channel is to enhance the match-going experience, focusing on useful updates on areas away from team matters, whether they be to aid your journey or time at the stadium, about ticketing, or to let you know about off-pitch activities.
Safety
As in any other city beware of pickpockets and bag snatchers at airports, railway stations, around the town centre and when using public transport.
In general, thefts of passports, wallets and handbags are common on metro systems and in crowded tourist places, particularly in city centres. Carry your valuables in different bags and pockets and keep a copy of your passport photo page somewhere safe.
Additional information
Click for additional information from the Foreign, Commonwealth and Development Office.