'abusive' |
The low-cost airline collected the most complaints for baggage-related issues, with a total of 248
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Neil Fetherstonhaugh
Today at 13:42
Ryanair is being sued in Spain over its “abusive” charging policy for hand luggage.
The Spanish Organisation of Consumers and Users (OCU) has filed a lawsuit with the country’s Court of Appeals seeking “precautionary measures” against Ryanair and other low-cost carriers, it has been reported.
The Ministry of Social Rights, Consumption and the 2030 Agenda has already sanctioned the Irish airline and four other low-cost airlines with a €179 million fine, according to local media.
Now, the consumer group has appealed to the National Court to adopt measures so that the sanctioned airlines will temporarily stop charging for carry-on baggage and “other abusive practices”, according to a statement.
It has recommended that consumers complain about "the inappropriateness of these supplements".
It has also urged those who have already filed complaints about the practise to keep the documents that "reflect these abuses in order to pursue them in court if necessary”.
“In 2024, the OCU received 1,139 complaints through the online platform Reclamar,” El Diario Cantabria reports, “with Ryanair being the airline that collected the most complaints for baggage-related issues, with a total of 248”.
The consumer rights group has also reminded the public that it has launched campaign to inform and facilitate consumers' complaints about airline abuses.