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Around 800 premises in the East Yorkshire (England) port town of Goole (DN14) are experiencing protracted disruption to their FTTP broadband and phone services after a car crashed into one of UK ISP KCOM’s street cabinets on Sunday night at 10:55pm, which completely disconnected the apparatus from all of its cables.
The incident, which was caused by a Black coloured Mini, occurred on Stanhope Street and the latest update – posted an hour ago – states that engineers have so far been able to reconnect half of the affected customers to their network. But it may take another 24 hours or so to bring everybody else back online.
“Our team will be in touch later this morning to confirm whether your services have been restored and what you’ll need to do to reboot your router. Our engineers will continue working around the clock today and we hope to have all services restored over the next 24 hours,” said KCOM’s statement, which ended with an apology for the disruption.
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Ben Hassett, KCOM’s Engineering Lead, has posted some additional images of the damage and repair work on his LinkedIn page (here), while the BBC has also managed to get hold of a video that shows the moment of the car crash itself (here). According to Humberside Police, the owner of the Mini later drove away in the direction of Rawcliffe Road, which is quite surprising given the level of impact involved.