BT-Sign-on-Office-Window-2025
Telecoms and broadband giant BT has confirmed to ISPreview that, as part of their ongoing UK programme to modernise and consolidate the number of offices they have, they’ve decided to close their Contact Centres in Leeds and Exeter over the “coming months“. The move is expected to impact hundreds of jobs, but many will be consolidated into more modern sites.
In terms of BT’s Exeter site at Exbridge House, the operator is proposing to relocate workers to their Plymouth office, which has benefitted from a huge upgrade. This is deemed to be a better approach than spending big to bring their existing site in Exeter up to the right standard.
BT believes the Plymouth office is within a commutable distance of the current office in Exeter, although inevitably some staff members will disagree with that. BT has thus pledged to work with those individuals on other available options, or to help cover some of their travel costs if eligible.
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A BT Group spokesperson told ISPreview:
“We’re consulting with colleagues and trade unions on our proposals to relocate colleagues at our Exeter contact centre to our Plymouth office, which benefited from a multi-million-pound upgrade in 2022. Around 900 colleagues are already based at our Plymouth office. By relocating our colleagues to Plymouth we can ensure they can work from a state of the art workplace and have greater career opportunities within a larger location, which aren’t available today.
BT Group continues to make record investments in the South West’s infrastructure helping to transform and futureproof the region’s digital economy, including investing in Openreach’s full fibre network and EE’s 5G mobile network.”
The situation at one of BT’s Leeds offices on Marlborough Street is very similar to the one in Exeter. The plan here is to relocate colleagues into either their refurbished Doncaster office or their brand-new Sheffield office, both of which are already home to thousands of colleagues. None of this will impact BT’s other Leeds office in Sovereign Street.
A BT Group spokesperson told ISPreview:
“We’re consulting on proposals to relocate colleagues based at one of our Leeds offices (Marlborough Street) to other offices in the area. This includes moving to our refurbished Doncaster office or our brand-new Sheffield office, both home to thousands of colleagues. By relocating our colleagues to other state of the art workplaces, we will be able to offer better career opportunities and modern facilities within a larger location, which aren’t available today.
BT Group continues to make record investments, as well as in our offices, in infrastructure in the region, helping to transform and futureproof the area’s digital economy.”
BT said there would be no impact to customers from either of these proposals. Credits to one of our readers (Ed) for spotting the change.