Reporting anti-social behaviour
To report an incident at Old Trafford please notify the nearest steward or text HELP with stand, row and seat details to 66777.
Flags and banners
Flags and banners, no larger than 2mx1m are permitted. These must not obstruct the views of others, cover advertising signs or cause a safety hazard, nor may they display abusive or threatening words, images, political statements or be deemed unacceptable. All flags and banners must carry a valid Fire Safety Certificate.
Supporters are also reminded of the Club’s own Flags and Banners Policy which is in effect at away matches.
Spurs Respects
We are proud of our superb and loyal support at home and away.
We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands. Discriminatory or violent behaviour, including racist, homophobic, sexist or anti-disability shouting, chanting or actions, is unacceptable.
The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language or violent behaviour.
Ticket Office
Supporters collecting tickets can do so from United's Ticketing & Membership Services in the W2 car park, behind the Sir Alex Ferguson Stand. Duplicate tickets must be requested by emailing ticket.office@tottenhamhotspur.com and will only be provided on production of valid photo ID.
Unauthorised use of tickets
Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions & Banning Policy, supporters found to have purchased tickets and subsequently sold or passed them on to other supporters, or offered for sale, will be subject to sanctions.
Supporters unable to attend
Supporters unable to attend the match should contact the Ticket Office as soon as possible. The Club shall make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of originally issued tickets.