Building on the [**changes already introduced at the start of the 2025-26 season**](https://www.liverpoolfc.com/news/ticketing-update-important-changes-2025-26-season) as part of the review, the upcoming changes are designed to tackle some of these challenges with the goal of making it easier and fairer for fans to buy tickets and get to games at Anfield.
We know these changes won't address all of the existing challenges, but they are an important step in improving the overall ticketing approach. We'll continue working closely with the Supporters Board and, alongside our findings from the review, we will continue to look at future improvements to ticketing, focusing in particular on how match credits and ticket access should work longer-term, with the aim of delivering a better experience across the three key areas.
**Changes for 2026-27 season**
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_**Introduction of multi-year loyalty**_
A multi-year loyalty system will be introduced across all competitions, home and away, to provide additional flexibility for supporters, reward long-term loyalty and increase ticket access. This means match credits from the previous three seasons will be used to determine a supporter's eligibility to purchase tickets. We are mindful that this change needs to be managed carefully, and the transition to the new system will recognise supporters' existing credit status and will be gradually introduced. Full details on how this will work can be found in the video below.
This will ensure supporters who have accrued match credits over multiple years are rewarded and should allow them to miss the occasional game without risking future eligibility. In turn, this should make more tickets available for some games for supporters with fewer credits to purchase.
_**Changes to credits for Premier League homes games**_
Supporters receiving a Premier League home ticket via Ticket Forwarding will no longer be eligible to earn a credit. There will also no longer be credits awarded for matchday hospitality for Premier League home games or for tickets listed on the Ticket Exchange that go unsold. Supporters will still be able to forward their ticket but if that ticket carries a match credit, neither the original owner, nor the recipient of the ticket will receive a credit once the ticket is forwarded.
We appreciate that supporters who responded to the most recent ticketing survey did not support this change to forwarded tickets. However, we feel this is a necessary change to protect member ticket access for the future and provide a more level playing field for supporters where possible.
The reason for this change is that the current process is unsustainable for the future of ticket access as the number of supporters with 13 or more Premier League match credits, who are therefore guaranteed access to all home league games, is growing year on year. This growth is primarily due to the forwarding of member tickets and could result in there being insufficient tickets to guarantee 13+ members, and no tickets for any other members in future. How this change will work and further details on why this change is required can be found in the video below.